SHIPPING & RETURNS

SHIPPING POLICY

All orders take about 2-4 days to process regardless of what items you ordered. However, depending on what you've ordered, shipping can take anywhere from

2-12 days. Orders that do not include Prepoos have a likeliness to ship out between 2-5 days. Prepoo (as stated in the description) has a lead time of at lest 1 week, so orders that contain Prepoo will be shipped out within 7-12 business days. Orders may be shipped out earlier than stated, or later but we will always keep you informed about the status of your order.

RETURN & REFUND POLICY

Thank you for shopping at Melanins Gold.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

INTERPRETATION & DEFINITIONS

Interpretation:

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definition:

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Melanins Gold LLC, 738 s 58th st Philadelphia pa 19143

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

YOUR ORDER CANCELLATION

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

5801 Christian st
Philadelphia, PA 19143

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

CONTACT US 

If you have any questions about our Returns and Refunds Policy, please contact us: