FAQ

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Commonly Asked Questions

Where can I place my order?


Although the only way to purchase our products is on our website, there are two ways to receive our products. you can either order online and pickup same day (if you live in Philadelphia) OR Order and wait for your products to be shipped to you. you can Order by simply clicking on your desired product and clicking "ADD TO BAG".




How do I pay for my order?


When you purchase from our website, we offer two different payment methods. you have the option of paying through PayPal or using A DEBIT/CREDIT CARD.
IF you live in the Philadelphia area and are looking to pick up SAME DAY, you would still have to order through the website for your order to be valid.




Do you guys do same day delivery?


Not at the moment, sorry.




How long will it take for my package to come?


ALL ORDERS TAKE ABOUT 2-4 DAYS TO PROCESS REGARDLESS OF WHAT YOU'VE ORDERED. but depending on what you've ordered, shipping can take anywhere from 2-12 days. orders that do not include PREPOOS have a likeliness to ship out between 2-5 days. PREPOO (as stated in the description) has a lead time of AT LEAST 1 week, so orders that contain Prepoo will be shipped out within 7-12 business days. orders may be shipped out earlier than stated, or later but we will always keep you informed about the status of your order.




How can I track/check the status of my order?


Unfortunately, there is no way to track your order until it has been shipped. When your order has been shipped, you will receive an email from us that includes your tracking number and also informing you of your shipment. If it has past the number of days stated above, we will send you an email informing you why and when you will be receiving your package. if for some reason you have not received one, you can always email us at melaningoldc@gmail.com and inquire.




How do I know these products will work for me?


You'll only ever know if you try it! every individual is different which means we all have different needs when it comes to our hair, skin, and what we put into our bodies. but if you're looking for pure products that will not only help with stagnant growth and add greater manageability to your hair regardless of who you are, then definitely give us a try.




Do you have any reviews I can check out?


Of course! you can definitely check out on reviews on our testimony page on our website and our IG page: @beautybyMgc under our "MGC Reviews" highlight.





How do I even use these products?


All of our products come with detailed descriptions of how to use them.




I have purchased/ or want to purchase but I don't know what regimen is right for me. Please help!


All of our products come with detailed descriptions of how to use them. Our Whole "Hair We Go Again" Collection works as a great Regimen. it includes every necessary step you need to treat your hair and keep it Healthy. if you need help in personalizing your Regimen, you can always read the tips on our "HAIR TIPS" or send any questions you have to our Email so we can better assist you.




How can I contact you?


You can always email us any questions or concerns at Melaningoldc@gmail.com or follow us on Instagram at @Beautybymgc .